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Refund Policy

WFU Family Weekend Ticketing/Refund/Exchange Policy

We know things come up sometimes, so event tickets are fully refundable for 72 hours after purchase. After this period all sales are final. To receive a refund, please send us an email from the address associated with your account and we’ll issue the refund to the original credit card account. Registration fees are non-refundable.

If the event is cancelled, rescheduled, or the venue is closed for any reason, you’ll receive an email update as soon as information is available. All our e-mail communications will be sent to the e-mail address you provide in the ordering process. Refunds due to cancellation or unforeseen facility closure will be issued in the amount of the face value of the tickets. In the event of cancellation or unforeseen facility closure, registration, convenience and handling fees will not be refunded in order to cover the costs already incurred.

There are no exchanges. Tickets obtained from unauthorized sources may be lost, stolen or counterfeit, and if so are void. Your ticket cannot be replaced if lost, stolen or destroyed, and is valid only for the event and seat for which it is issued. Your ticket is not redeemable for cash. It is unlawful to reproduce your ticket in any form.

Our staff reserves the right, without refunding of any portion of the ticket purchase price, to refuse admission or to eject any person whose conduct is deemed to be disorderly, who uses vulgar or abusive language, or who fails to comply with the rules of the venue.

By purchasing tickets from our site, you agree not to transmit or aid in transmitting any description, account, picture, or reproduction of the game, performance, exhibition or event for which the ticket is issued. You also acknowledge that the event may be broadcast or otherwise publicized, and grant permission to utilize your image or likeness in connection with any live or recorded transmission or reproduction of such event.

You may not bring alcoholic beverages, illegal drugs, controlled substances, cameras, recording devices, laser pointers, strobe lights, irritants (e.g., artificial noisemakers), bundles and containers of any kind into the events.

You bear all risks of inclement weather. You assume all risks and danger incidental to the event for which your ticket is issued, whether occurring prior to, during, or after the event. The use of cameras, video, or audio recording equipment is prohibited unless otherwise indicated by the venue, artists, or promoter of the event. Please respect the venue and the environment, and avoid litter.