Contact Us & FAQ

Contacting us by email is the best way to get answers to your Family Weekend questions. Our email inbox is monitored each weekday during regular business hours. Please email us directly at

Family Weekend Help Line (Monday-Friday, 8:30-5pm):

Frequently Asked Questions

  • What are the dates for Family Weekend 2022?

    Family Weekend 2022 is scheduled for October 7-9.

  • When does registration for the weekend end and what do we do if we need to register when we arrive?

    Online registration for the weekend ends at midnight on October 6. If you need to register on site during the weekend, you may do so at the Registration Help table on the fourth floor of the Benson University Center between 10am-7pm on Friday, October 7.

  • What is included with our Family Registration?

    The $50 Family Registration includes visitor badges for up to 4 visiting family members and a game day spirit pack.  If your party will include more than 4 campus visitors, additional badges may be also be purchased at $15 each.

    The badges allow families to attend the Deacon Family Festival and participate in giveaway activities, and enable access to all signature Family Weekend campus activities on Friday, October 7. In addition, on Game Day families registered for the weekend are welcome to join their Deacons for food trucks, music, and fun at the tailgates before kickoff.

    There are a few events that will require an extra ticket such as the Football game (purchased from, the Friday evening Backyard Barbeque social mixer or the Sunday Morning Farewell Breakfast. Tickets for meals can be purchased with your registration.

    Students will not need a badge to participate in activities on campus.

  • We need to make changes to our Family Weekend registration. How does it work?

    Making changes is easy. View this short guide to learn how.

    Refunds are available for cancelled items until September 19, 2022. It’s still possible to make changes after that date, but all items become non-refundable.

  • What time is the football game and what do we need to know about the student tailgate area?

    Kickoff for the sold out WFU vs Army is set for 7:30pm.

    The student tailgate area will open at 4:30 PM and can be accessed via Gate 4 with a game ticket and Family Weekend credential.  Wake Forest Athletics has also partnered with Revelxp for tailgating packages that can be purchased here.  These packages are limited. 

  • What is the legal age to drink in NC?

    21. Local Alcohol Law Enforcement (ALE) has been known to attend tailgates and look for underage drinkers and have issued citations to students for underage consumption. In some families’ home states, the consumption of alcohol by a child, when the alcohol is provided by the parent, is allowed, but that is not the case in NC.

  • Who should we contact if we have questions about our football tickets or Game Day?

    For ticketing questions, please contact the WFU Athletic Ticket Office at 336.758.3322 or email

    To learn more about Game Day parking, clear bag policies, mobile ticketing instructions and more, visit the Game Day Guide page at

  • What is your refund policy?
    • Refunds are available for items cancelled prior to 11:45 PM on September 19, 2022. After this date all purchases are non-refundable.
    • Processing time for refunds is 3-5 business days. After processing, the posting time is determined by your bank.
    • You may receive a system email that indicates your refund has failed. This happens when a refund is requested on the same date as the purchase. You can safely disregard this message as it simply indicates your refund is pending.
    • In the event of inclement weather, this refund policy continues to apply.
  • I received an email stating my refund had ‘failed’. What does this mean and what should I do?

    If you received this message after buying, then cancelling purchases within the same day, don’t worry! Our system cannot complete a refund before the original transaction settles at the end of the business day, however we process all refunds first thing the next morning.

    If you received this message for any other scenario, please get in touch at and we will do our best to help.

  • What about reserving a place to stay for the weekend?

    Families may wish to act now to secure a hotel or other lodging for the weekend. We encourage families to consider Air BNBs, VRBOs, etc. as well as hotels outside the immediate near-campus/downtown Winston-Salem vicinity; there are some great hotels in Greensboro and High Point (about a 30ish minute drive from campus).  For a list of local hotels, check