Frequently Asked Questions

Registration

Event Tickets

  • Will tickets purchased through this website be mailed to our home address?

    No. Everything you purchase at our website, including event tickets, football tickets and t-shirts, will be waiting for you at the Registration tables, located in the rotunda area of the Benson University Center. Please note that on Saturday, all football tickets will be held at the Athletic Ticket Office at Bridger Field House, BB&T Field, beginning at time TBD. Just bring your email confirmation, either printed or on your mobile device. The tables will be open from 9 AM – 7 PM on Friday and from 9 AM – 12 PM on Saturday.

  • Where should we pick up our registration information and tickets if the Registration area will be closed when we arrive?

    Not a problem! Students are invited to pick up purchases for their families with student ID. Make sure your student has a copy of your email confirmation, either printed or on a mobile device.

    If your student is unable to pick up your order:

    • Our staff will be able to check families in at the door of the Cookout and Brunch.
    • Any football tickets not picked up on Friday will be available Saturday at the Athletic Ticket Office at Bridger Field House, BB&T Field.
    • T-shirts can be picked up in the Benson University Center Saturday morning until 12:30 PM and Sunday morning until the end of Sunday brunch.
  • Are tickets refundable if we change our minds?

    Tickets and t-shirts cancelled after October 6, 2019 are not refundable, however families may still add tickets to their order until midnight on October 27. Between October 7-27, any cancelled items will not be refunded.

    The Family Registration fee is non-refundable.

    In the event of inclement weather, the refund policy continues to apply.

  • Will our student need a ticket to attend events with us?

    In general, if an event has an admission cost, this also applies to your student. Athletic events (including the football game) are often free for students to attend, but the free admission enables them to sit only in the student section. If you would like your student to sit with you elsewhere in the stadium, they will need a ticket.

    Events featuring a meal, such as the Game Day Cookout or Sunday Brunch, are not included on the WFU Dining Plan, so students will need tickets to attend.

    During registration, look for the “Student Ticket” icon which will indicate events where students need a ticket.

    Small ticket icon indicates that students will need tickets to attend an event

  • I’m thinking about purchasing (or have purchased) football tickets. Where will these seats be located?

    The Family Weekend block seats are considered “best available” seating, but these are allocated after season tickets have gone on sale. Once we have received our block, we seat families in the order of purchase according to our assessment of the “best” seat. (There are really no bad seats in our stadium!) Often part of our block falls on the visiting team’s side of the stadium, but this is also the side of the stadium where the student section is located. Some families prefer to sit near the students.

  • If I need to purchase an additional ticket at a later date, will it be seated separately from the rest of our group?

    All tickets purchased before the close of the registration site (October 27) will be seated together.

  • I’m bringing a child under age 8 to Family Weekend. Are there any ticketed events they can attend at no charge?

    Children under 8 are welcome to attend the Sunday brunch at no charge when accompanied by adults with tickets.

Football & Game Day Cookout

Parking

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Family Weekend Apparel

Available for pre-order with Family Weekend Registration. Pre-orders will be open until October 6.

Family Weekend tees are available in Hanes Nano Short Sleeve and Hanes Tagless Long Sleeve, Slate Gray, Pre-order before October 6

Long and Short Sleeve Tees Available

Long Sleeve – $20
Hanes Tagless Long Sleeve
100% cotton
Smoke Gray
2-color “pocket area” design and 2-color back
Sizes Adult Small to XXXL.

Short Sleeve – $15
Hanes Nano Tee
100% soft cotton
Smoke Gray, with a 2-color “pocket-area” design and 2-color back print
Sizes Adult Small to XXXL.

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