Frequently Asked Questions

Registration

Event Tickets

  • Will tickets purchased through this website be mailed to our home address?

    No. Everything you purchase at our website, including event tickets, football tickets and t-shirts, will be waiting for you at the Registration tables, located in the rotunda area of the Benson University Center. Just bring your email confirmation, either printed or on your mobile device. The tables will be open from 9 AM – 7 PM on Friday and from 9 AM – 12 PM on Saturday.

  • Where should we pick up our registration information and tickets if the Registration area will be closed when we arrive?

    That’s no problem! Students are invited to pick up purchases for their families with student ID. Make sure your student has a copy of your email confirmation, either printed or on a mobile device.

    If your student is unable to pick up your order:

    • Our staff will be able to check families in at the door of the Tailgate and Brunch.
    • Any football tickets not picked up on Friday will be available beginning Saturday morning at the Athletic Ticket Office at BB&T Field.
    • Orange Lot parking passes will be held at the Benson University Center until close of the registration area at 12:30 PM.
    • T-shirts can be picked up in the Benson University Center Saturday morning until 12:30 PM and Sunday morning until the end of Sunday brunch.
  • Are tickets refundable if we change our minds?

    Families may make changes to a ticket order until September 28, 2017. Any deletion of a ticket order prior to this date will be refundable. After September 28, all ticket orders are non-refundable.

    T-shirt purchases and the Family Registration fee are non-refundable.

    In the event of inclement weather, the refund policy continues to apply.

  • Will our student need a ticket to attend events with us?

    In general, if an event has an admission cost, this also applies to your student. Athletic events (including the football game) are often free for students to attend, but the free admission enables them to sit only in the student section. If you’d like your student to sit with you, they will need a ticket.

    Events featuring a meal, such as the Family Weekend Tailgate or Sunday Brunch, are not included on the WFU Dining Plan, so students will need tickets to attend.

    During registration, look for the “Student Ticket” icon which will indicate events where students need a ticket.

  • I’m thinking about purchasing (or have purchased) football tickets. Where will these seats be located?

    The Family Weekend block seats are considered “best available” seating, but please keep in mind that these are allocated after season tickets have gone on sale. Once we have received our block, we seat families in the order of purchase according to our assessment of the “best” seat. (There are really no bad seats in our stadium!) Often part of our block falls on the visiting team’s side of the stadium, but this is also the side of the stadium where the student section is located. Some families prefer to sit near the students.

  • If I need to purchase an additional ticket at a later date, will it be seated separately from the rest of our group?

    All tickets purchased before the close of the site on October 20 will be seated together.

  • I’m bringing a child under age 8 to Family Weekend. Are there any ticketed events they can attend at no charge?

    Children under 8 are welcome to attend the Sunday brunch at no charge when accompanied by parents with tickets.

Football & Tailgating

Parking

Family Weekend Apparel

Note: Apparel pre-orders are now closed, but if you still want to make a purchase, we’ll have a limited number of long and short sleeve tees for sale at registration in the Benson Center rotunda, beginning at 9 AM on October 27. Purchase early for best size availability.

WFU Family Weekend Longsleeve Tee, black, 100% cotton
$20
Stay comfortable all weekend with our soft, long-sleeve tee.
100% cotton with a front “pocket-area” design and full color back print.
Black, sizes Youth Large to XXXL.

WFU Family Weekend short sleeve, black
$15
The short-sleeve version of our popular long-sleeve tee.
100% cotton with a front “pocket-area” design and full color back print.
Black, sizes Youth Large to XXXL.

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